In this article, I look at the online polling industry, what “scientific polling” actually means, and how you can distinguish good versus poor quality online surveys.

During my master’s degree I published a thesis, titled Service Systems and Social Enterprise: Beyond the Economics of Business. Using the domain of service science as a lens, my thesis explored how social enterprise organizations could inform the unfolding discourse within the service science discipline, which, at its nascent time was primarily focused on applying its conceptual frameworks to for-profit organizations.